Global Support Teams

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Everyday our Underwriting Leadership is hard at work driving CCS, Inc., mission in serving our clients with efficient, quality output. Our leadership tackles a number of areas, daily, to ensure our clients the best.

• Providing staff training and development on underwriting and Pre-Funding QC
• Manages a team of 70 (and growing) Underwriters in the Kuala Lumpur office
• Allocates daily loan assignments and coordinates with Sr. Underwriting Team on workload
• Provides quality reviews of underwritten loans from the team
• Prepares weekly and monthly management reports
• Provides leadership on Kuala Lumpur office while coordinating with the India office
• Adheres to client expectations on clearing backlog of underwriting functions
• Spearheads compliance audits for client engagements
• Administers 1-day turn times on 150 to 200 loans daily for loan underwritings per FNMA and FHLMC guideline
• Adopt and practice continuous Improvement 

Sr. Underwriting Team Lead/ Operation Manager   |   Samson_lo@CCSSupport.biz

Underwriting Team Lead   |        Atika@ccssupport.biz    

Underwriting Team Lead   |    Yusreena@ccssupport.biz     

Underwriting Team Lead   |    syafiqah_amira@ccssupport.biz    

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Team Lead   |   faqihah_adnan@ccssupport.biz 

Faqihah leads a team of staff accountants in performing assignments from New York, California, and Malaysia in various accounting projects—bank reconciliations, balance sheet schedules, monthly financial reporting, tax returns preparation, and warehouse line reconciliation.

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Underwriting Manager   |   arun_mb@ccssupport.biz

Arun's locust of supervision is far reaching as he heads up CCS Support's underwriting leadership in two global locations.  He manages a number of areas:

• Manages a team of 80 Underwriters in Kochi, India, and  70 Underwriters in Kuala Lumpur, Malaysia
• Provides staff training and development for underwriters on underwriting and Pre-Funding QC
• Allocates daily loans assignments and coordinate with Sr. Underwriting Team on workload
• Provides quality reviews of underwritten loans from the team
• Prepares weekly and monthly management reports
• Provides leadership in Kuala Lumpur, Malaysia and Kochi, India offices
• Adheres to client expectations on clearing backlog of underwriting functions
• Spearheads Underwriting jump start process and Pre -Funding QC client’s engagements
• Administers daily turn time on 200 to 300 loans daily for loan underwritten per investor guidelines
• Provide feedback and learning opportunities to the team members

Sr. Internal Auditor/Reporting   |   lijoy_thomas@ccssupport.biz 

Lijoy brings in a decade of experience in the US mortgage industry. He is CCS Support's second pair of eyes ensuring internal quality that effectively leads  external excellence. He covers a number of areas to ensure this:

• Random quality audits of files
• Provides feedback based on the errors - miss out or invalid conditions 
• Prepares Customer Monthly Reports
• Provides progress reports on staff quality and productivity
• Manages a team of 20 for Inline QA in Kuala Lumpur, Malaysia and Kochi, India

 Manager or Training, Processing, Post-Closing, and Investor File Delivery   |   Benoy@ccssupport.biz 

Benoy brings over 20 years of mortgage banking experience,  He spearheads this group in the following: 

• File Setup, Jr. Processing, 
• Disclosure,
• Post Closing, 
• Shipping, and 
• Investor File Deliveries. 

He trains  a great team in Malaysia and India to support 40 requisitions daily and manages weekly communication with clients on progress and completion of tasks.